How MIWI fits together—without the jargon

Overview

HR is the employee system of record: profiles, hiring, onboarding, time, leave, compliance documents, and letters—connected to payroll add-ons when you need them.

Set up first

1. Build org structure, departments, and leave types under HR → Settings.
2. Add employees via Quick Menu → Employees (or hire from Recruitment).
3. Connect staff logins for the mobile app from each profile.

Common tasks

• Hire someone

  HR → Recruitment → open a vacancy → move the candidate → generate an offer → convert hired candidates to employees.

• Issue a staff letter

  HR → Documents → Staff letters (or Generate letter on a profile). Choose type, employee, preview, download PDF. Optionally save to their documents.

• Approve leave

  Staff apply under Apply for leave / staff app. Approvers work HR Approvals / Inbox.

• Track compliance

  HR → Compliance for work permits, contracts, and expiry dates on the employee record.

Good to know

• Staff clock in on the mobile app; managers review under Attendance—don’t mix those jobs.
• Onboarding checklists live under HR → Onboarding after someone is hired.

Overview

HR Payroll turns attendance and compensation into a calculated run, payslips, and statutory filings that can post toward Accounting.

Set up first

1. Enable HR Payroll and confirm compensation fields on employee records.
2. Review tax / pension toggles under HR settings before the first live run.

Common tasks

• Complete a payroll run

  HR → Payroll → create/open run → calculate → review → generate/download/email payslips.

• File statutory returns

  From Payroll open Tax filings / Pension filings / MIRA portal for the period.

Good to know

• Fix attendance and allowances before calculating—re-runs are slower than a clean first pass.

Overview

Transport claims capture TAS submissions so they can be reviewed and imported into payroll instead of living in spreadsheets.

Set up first

1. Enable the transport allowance module and brief staff on claim deadlines.

Common tasks

• Submit or review a claim

  HR → Transport claims. Staff submit; managers approve before payroll import.

Good to know

• Align claim cut-off with payroll calendar so nothing misses the run.

Overview

Learning gives employees a course library while managers assign training and sponsorships from the same area.

Set up first

1. Add courses to the library and decide who can assign sponsorships.

Common tasks

• Assign training

  Managers use Course library / Sponsorships. Learners open Quick Menu → Learning to take courses.

Good to know

• Keep mandatory courses short and clearly named so completion rates stay honest.

Overview

People development holds goals, reviews, and surveys so performance conversations aren’t scattered across email.

Set up first

1. Define review cycles and who owns goals for each team.

Common tasks

• Run a review cycle

  HR → People development → set goals, open performance reviews, collect survey feedback.

Good to know

• Start with one simple cycle before building elaborate competency matrices.

Overview

Sales Documents covers B2B paperwork. It is not guest folio billing and not your MIWI subscription invoice.

Set up first

1. Confirm customers and items exist (often shared with Inventory / POS).
2. Set document templates / branding under Settings → Document templates if you need branded PDFs.

Common tasks

• Create a quotation

  Quick Menu → Quotation → New → customer → lines → save. Convert to invoice when accepted.

• Issue a customer invoice

  Quick Menu → Invoice → create → issue. Use credit notes and delivery notes from the same Sales documents lists.

Good to know

• Settings → Billing is your MIWI plan—not customer invoicing.

Overview

Retail POS is counter selling with inventory and sales documents in the loop. Pair with Online Store when you want click & collect from the same catalog.

Set up first

1. Configure terminals, printers, payment types, tax, and branding under POS setup.
2. Build the retail catalog / kits and barcode labels.
3. Train cashiers on open/close shift on the terminal.

Common tasks

• Sell and close a shift

  Quick Menu → Point of Sale → open shift → sell → close shift and reconcile the drawer.

• Process a return or gift card

  Use Returns & Exchanges and Gift Cards / Loyalty from the retail POS tools.

Good to know

• Shifts happen on the terminal—not in admin screens.

Overview

Restaurant POS runs tables, modifiers, and kitchen tickets. QR Ordering is the guest-facing companion; payment still closes on POS.

Set up first

1. Set table layout, kitchen display, printers (receipt/KOT), and modifiers.
2. Link recipe cards / inventory where you need food cost visibility.

Common tasks

• Run a service

  Open Restaurant Terminal → seat the table → send to kitchen → settle on POS at the end.

Good to know

• QR orders still need a cashier or closer on the terminal for payment.

Overview

QR Ordering removes app installs for diners while keeping kitchen and cash drawer on Restaurant POS.

Set up first

1. Enable beside Restaurant POS under Sales & Inventory → Restaurant POS.
2. Print or place table QR codes linked to your layout.

Common tasks

• Take a QR order through to payment

  Guest scans → orders on phone → kitchen ticket prints → staff closes payment on the POS terminal.

Good to know

• If tickets don’t appear, check KOT printers before blaming the QR link.

Overview

Online Store publishes a branch shopfront from Retail POS catalog—guests order online; staff fulfill under Store orders.

Set up first

1. Under Retail POS → Online Store: pick branch, publish, set slug or custom domain.
2. Choose click & collect / delivery and payment modes (pay at pickup, online, bank transfer).
3. Set logo, promo banner, and colors.

Common tasks

• Fulfill a web order

  Sales & Inventory → Store orders → confirm payment slip if needed → mark ready → finish pickup on POS when paying at counter.

Good to know

• Guests shop at /store/{slug}. Keep the catalog in sync with what you can actually pick today.

Overview

Inventory is the stock ledger for items, POs, suppliers, transfers, counts, and RFQs. Sales and POS usually deduct stock when documents or sales complete.

Set up first

1. Create items in Inventory / Product Hub with units and opening stock.
2. Add suppliers before the first purchase order.

Common tasks

• Adjust stock

  Quick Menu → Inventory → Adjust stock (in/out) with a reason.

• Buy and receive stock

  Create a Purchase order → receive against it → verify quantities.

• Count and correct

  Run Stock count, post variances, then spot-check high-velocity items weekly.

Good to know

• Transfers move stock between locations without inventing a second item code.

Overview

POS Analytics summarizes terminal and outlet performance so managers don’t rebuild Z-reports in spreadsheets.

Set up first

1. Ensure shifts are closed properly—reports follow clean shift data.

Common tasks

• Review yesterday’s outlets

  Open POS Analytics / Sales reports overview and compare shifts or outlets.

Good to know

• Missing sales almost always mean an unclosed shift or wrong terminal date—not a broken chart.

Overview

Manufacturing runs BOM → MO → release, with routing, MRP, QC, and operator tools for light production beside hospitality ops.

Set up first

1. Define BOMs and routings before releasing the first manufacturing order.
2. Connect inventory items you’ll consume and produce.

Common tasks

• Release a manufacturing order

  Create BOM → Manufacturing Order → Release. Use Operator Terminal on the floor; MRP and Quality nearby for planning and QC.

Good to know

• Scrap and lot genealogy matter early—don’t wait until an audit asks.

Overview

Construction covers commercial and site execution—claims, certificates, equipment, and safety—in the same tenant as finance when enabled.

Set up first

1. Create contracts and BOQ structures for active sites.
2. Set up subcontractors and retention rules before the first progress claim.

Common tasks

• Progress claim cycle

  Record progress → raise claim → certify → release retention when due. Site ops and HSE track field reality alongside commercial.

Good to know

• Keep claim evidence with the claim—month-end disputes are usually missing attachments.

Overview

Project Costing sits under Projects for WBS, schedules, EVM, and job cost—often unlocked with Manufacturing or Construction.

Set up first

1. Create the project, then build WBS and cost codes before costs roll in.

Common tasks

• Review project P&L

  Quick Menu → Projects → open the project → review WBS/EVM and project P&L.

Good to know

• Cost codes that match how finance thinks will save remapping later.

Overview

Accounting is where operational money becomes books. Guest AR, vendor AP, journals, and period close live here.

Set up first

1. Set chart of accounts and opening balances.
2. Connect bank accounts you’ll reconcile.
3. Align who can post journals vs who only approves expenses.

Common tasks

• Work vendor bills (AP)

  Accounting → Vendors & AP for supplier bills—separate from staff Expenses.

• Work guest AR

  Guest invoices / dunning under Accounting—not Sales → Invoices.

• Reconcile and close

  Bank reconciliation → review journals → period close when ready.

Good to know

• Three invoices: guest folio, customer sales document, MIWI subscription. Don’t mix them.

Overview

Expenses is for claims and operational spend approvals—not supplier AP bills.

Set up first

1. Create expense categories and approval paths.

Common tasks

• Submit an expense

  Quick Menu → Expenses → Add expense → amount, category, details → submit. Reports sit on the Expenses sidebar.

Good to know

• Supplier invoices belong under Accounting → Vendors & AP.

Overview

Tax Engine centralizes rules and filings so POS, sales documents, and hospitality charges tax consistently.

Set up first

1. Configure TGST / Green Tax / custom rules and tenant policies.

Common tasks

• Prepare a filing

  Open Tax Engine for rules, postings, and MIRA-related filings for the period.

Good to know

• Change tax rules carefully mid-period—test on a sample invoice first.

Overview

CRM holds guest and customer identities shared with Booking and Sales, with pipeline tools when you sell longer-cycle deals.

Set up first

1. Decide what “a contact” means for your property (guest vs corporate account).

Common tasks

• Add a contact or deal

  Quick Menu → CRM → Add contact. Use Pipeline for deals; Guest 360 / service desk when Booking is active.

Good to know

• Duplicate contacts break folio history—search before creating.

Overview

Notifications configures channels; Guest Communication (and other modules) use them to send.

Set up first

1. Notifications → Notification channels (or Settings → Notification channels): connect email / SMS / WhatsApp.

Common tasks

• Verify a channel

  Send a test from the channel settings, then try a real Inbox message in Guest Communication.

Good to know

• Sending UI is usually Guest Communication—this module is the plumbing.

Overview

Platform Support is how you talk to MIWI—chat, tickets, and optional time-boxed staff access to your workspace.

Set up first

1. Know who in your team can open tickets and grant support access.

Common tasks

• Get help

  Use Talk to our team in chat or open Support Tickets. For hands-on help: Settings → Support access.

Good to know

• Describe the module and menu path you’re on—support is faster with that context.